All UK orders for items held in stock placed before 9:30am are dispatched on the same day. We dispatch all our orders by either Recorded First Class Royal Mail or Business Post depending on weight.
European and International orders are shipped via either Royal Mail International or FedEx and take between 7-10 working days. However, there may be circumstances beyond Five-O Store’s control which cause delay and Five-O Store cannot be held responsible for any delays caused by Royal Mail, Business Post or FedEx.
Unfortunately we are unable to offer a Saturday delivery. UK orders placed after 9.30am on a Thursday will be processed and dispatched on the Friday. In some circumstances Royal Mail will deliver these items on the Saturday, but this remains at the control of the postal service.
Delivery Charges
Delivery within the UK is dependent on the weight of the products ordered and calculated by weight using Royal Mail tariffs unless the Fedex option is chosen and then calculation will be by Fedex tariffs. Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page.
For Overseas and European orders delivery charges apply to ALL items including clothing sold on the website. Shipping charges are dependent upon type of delivery service (Fedex or Royal Mail), weight and location.
Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page.
Will there be any additional Duties / Taxes payable on my order?
For overseas customers in Europe and the rest of the world the VAT will be deducted accordingly at the checkout. Any import duty, customs and local taxes incurred will be paid for by the customer in full. Five-O Store will always mark orders for overseas true to the content and price of what is in the package, Five-O Store will not falsify or provide misleading information in order for the customer to avoid paying any import duty, customs and / or local taxes.
Christmas Opening Times
During Christmas the Five-O Store will be open as usual:
Monday to Friday - 09.30 to 18.30
Saturday - 09.30 to 18.00
Sunday - 12.00 to 16.00
Please note the cut off day for web orders for delivery by Christmas is 18th December 2008.
Five-O Store cannot accept responsibility for customers who expect but don't receive their orders during these times.
